Shipping policy

Shipping Policy

Thank you for visiting and shopping at https://www.italianluxurygroup.com.au/ Following are the terms and conditions that constitute our Shipping Policy. Italian Luxury Group seeks out the best shipping options for delivery. We use multiple freight courier services in order to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.

All deliveries have a Track & Trace whereby you can track the status of your order at all times. Signatures will be required, we do not provide Authority to Leave if this is something you specifically require please email our team info@italianluxurygroup.com.au. We understand that people often work during business hours, and therefore suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.

Australian Wide & New Zealand

FREE SHIPPING

https://www.italianluxurygroup.com.au/ ships to Australian and New Zealand addresses.

We offer Free Shipping on all Australian & New Zealand merchandise Standard orders over $50. The free shipping discount is applied automatically in cart when the $50 threshold is reached. The free shipping discount applies to Standard shipping.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout.

Overnight delivery is only available for orders with delivery addresses within Australia.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

https://www.italianluxurygroup.com.au/ ships to addresses within the Australian Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Italian Luxury Group is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

https://www.italianluxurygroup.com.au/ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Tracking your order

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details.

Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.

If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Customer Care team via email info@italianluxurygroup.com.au our so we can lodge an enquiry for you.

Incorrect Address

If there is an error with your address, please contact info@italianluxurygroup.com.au ASAP and we will endeavour to amend it. However due the fast processing times of our online warehouse this is not guaranteed.

We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

International Shipping Policy

We currently ship worldwide

Overseas Free delivery over $280 for a maximum of 3kg

** December delivery times may vary due to high order volumes.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Worldwide Shipping rates & delivery estimates